Approved Insurer for Visa
Policy Certificate
Mobile App This feature helps you manage your OSHC policy. You can launch a claim, find a direct billing doctor or a partner hospital and make changes to the policy through the app.
Online Membership account This online service helps you manage your policy. You can launch a claim, apply for refunds and make changes to the policy through the app through the portal.
Home Doctor services This service can be used by students when they need a GP outside of normal business hours. Students can request a direct billing doctor to come and visit them by calling.
24*7 Support 24* 7 support with Interpretor services in a wide variety of languages
On campus support Available only at select education providers
Virtual doctor services With this service, you can see a Doctor without leaving home. With no additional costs for this service, students can consult Doctors over the phone and video calls, and also avail medical prescriptions and specialist referrals.
24/7 In-Person & Critical Incident Support App Sonder provides 24/7 in-person and critical incident support services via an easy-to-use app. The Student Safety Network is available for you at the touch of a button.
Members exclusive discounts As a student, keep your mind and body active with some great discounts on health and fitness, entertainment, and experience with exclusive membership offers.
Multilingual OSHC Customer Service team
General Practitioner (GP) consultations General Practitioners (GPs) are a doctor who are also qualified in general medical practice. GPs are often the first point of contact if you feel sick or have a health concern. They treat a wide range of minor medical conditions and health issues and can help refer you to a specialist for further care.
Pathology (blood tests etc)
Radiology (e.g. x-ray, scans)
Specialist consultations
Public Hospital
Hospital costs for Shared ward hospital accommodation
Same Day Services
Outpatient Medical & Post-Operative
Private Hospital
Hospital costs for Shared ward hospital accommodation
Same Day Services
Outpatient Medical & Post-Operative
Private Room
Public Hospital
Contracted Private hospitals
Non-contract Private hospitals
Ambulance services 100% of the cost where immediate professional attention is required and your medical condition is such that you couldn’t be transported any other way.
Surgically implanted prostheses and other items included on the Federal Government’s prostheses List
MRI’s Your OSHC will pay equivalent to the MBS benefit towards MRI scans where the following three (3) criteria are met:
– A registered specialist medical practitioner refers you to undergo an MRI;
– The MRI is billed with an eligible Medicare Benefits Schedule (MBS) item number; and
– The MRI is performed on a Medicare Eligible MRI Unit by a Medicare Eligible Provider;
subject to waiting periods.
Prescription medicines For Prescription Medicines prescribed by your doctor. Excludes: medications, drugs or other treatments not prescribed by a doctor or not listed on the Pharmaceutical Benefits Scheme (PBS). Pharmacy expenses coverage always comes with a co-payment. This is the fixed amount that students pay for a covered medicine.
Psychiatric Conditions
Pregnancy and birth related services
Other pre-exisiting conditions
Refund policy
